Frequently Asked Questions
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Why The Fertility Supplements?
Every product is created with the woman in mind, supporting your health and wellness at the most vulnerable times in your life; prenatally, during pregnancy, and postpartum. Every decision is based on how to improve the care you receive in your journey to motherhood. Each ingredient is carefully considered, every product is formulated with intention, to care and support your specific needs from fertility to being a new Mum.
Why should I start a subscription and how does it work?
Daily, continuous supplementation is needed to achieve optimal preconception, pregnancy and postpartum benefits. Our subscription ensures you never miss a day of optimal nourishment. We’ll send you an email every 1-3 months depending on the subscription you choose, a few days before we charge you and ship your next box. You can delay an order, or cancel your subscription at any time.
Can I trust the product claims made by The Fertility Supplements?
Every ingredient included in The Fertility Supplement’s products are substantiated by scientific evidence. In Australia, each of our products is a listed medicine (see AUST L number on the front of the label). This means every claim we make has to be a permitted indication, and has to have robust supporting evidence.
Do your products undergo testing?
Yes, every product is a listed medicine in Australia requiring testing before distribution. Each ingredient used in The Fertility Supplement’s products must meet the quality standards, which are applicable to every listed medicine in Australia. These are part of the good manufacturing practices.
Do you ship outside of Australia?
Currently, we only ship to Australia. Australian shipping is available via Australia Post. We set out to process your order within 1-2 business days. We endeavour to have your product/s delivered to you within 2-5 business days for standard shipping, and 1-2 days for express shipping.
Where are The Fertility Supplement’s products made?
All TFS products are made in Queensland, Australia.
Can all of The Fertility Supplements be taken while trying to conceive, pregnant and breastfeeding?
Please consult your health professional before taking The Fertility Supplements products. Our products are specifically formulated to support women during conception, pregnancy and breastfeeding, however, some supplements may only be recommended to take prenatally (prior to conception) and not in pregnancy (antenatally) for example. All products are categorised on our website as ‘Preconception’, ‘Pregnancy’ and/or ‘Postpartum’.
When it comes to knowing when to take each product in your journey to motherhood, please follow the ‘Directions for Use’ and ‘Warnings’ on the label, or be guided by your health professional. Advise your doctor of any medicine you take during pregnancy, particularly in your first trimester.
Our support team can assist you further - please email support@thefertilitysupplements.com.au
How do I contact The Fertility Supplements Pty Ltd?
Please email hello@thefertilitysupplements.com.au
Can I make changes to my order?
We endeavour to send your orders out as quickly as possible. Once you have placed your order, it is very unlikely that we can make any changes to your order. Please contact us immediately via email to hello@thefertilitysupplements.com.au if you need to change your shipping or billing address. If you have provided an incorrect address at checkout, we are not liable to refund or replace the order.
Can I take The Fertility Supplement products if I take prescription medication or over the counter medicines?
It is always recommend to consult with your health care professional, such as your dietitian or naturopath, in regards to the supplements you are taking. Potential interactions with any medications you are taking should be advised by your doctor, specialist or pharmacist. This ensures every product is suitable for your individual needs. Always check the warning statements on the label of each product.
Is your packaging environmentally friendly?
Yes! We have a considered and conscious approach. All supplements are in glass bottles. Your body doesn’t need microplastics, and neither does the environment.
Supporting Mums-to-be, pregnant Mum’s and new Mums is our priority, but we also need to look after Mother Nature.
All our packaging is eco-friendly and recyclable.