Privacy Policy
PRIVACY
The Fertility Supplements Pty Ltd ABN 16 140 511 920 of PO Box 2169, Bundoora, VIC, 3083 (“The Fertility Supplements” “us”, “we, “our”), complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles in the Privacy Act when handling personal information, together with the The Health Records Act 2001 (VIC) (“HRA Act”) and the applicable Health Privacy Principles in the HRA Act when handling personal information which is health information, together with the General Data Protection Regulation (GDPR) to the extend it applies.
We take protection of your personal information seriously. Personal information includes personal data (as identified in the GDPR) and means any information or opinion, whether true or not, about a person who is identified or whose identity can be reasonably established or any information relating to an identified or identifiable natural person (“Personal Information”).
COLLECTION
We collect Personal Information for the purposes of delivering our products and services (“Products”). We may collect information through the The Fertility Supplements website, https://www.thefertilitysupplements.com.au (“Website”) or in the course of the sale and distribution of our Products in person, verbally and/or in writing from time-to-time.
We collect Personal Information in several ways:
• from our customers - when they sign up to our Website, request a dietary assessment for advice, purchase a nutritional plan or nutritional Products, or otherwise in the course of providing our Products or services at any other time;
• when we receive enquiries through our Website or when the Website is accessed or used;
• when we receive enquiries and communications via email; and
• from third party service providers – when they supply Services to us (such as professional services), provide information to us or invoice us for their services.
The kind of Personal Information we may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your interaction with us, and may also include health information. We may ask for your full name, email address, postal or residential address, age, weight, gender, any medical conditions or allergies/intolerances, nutritional supplement use, billing information and other Personal Information. If you do not provide us with all the information we request, we may not be able to ship our Products or otherwise provide our Services.
Some Personal Information we collect may include health information. Health information includes any information collected about your health or disability, and any information collected in relation to a health service you have received (“Health Information”). We collect Health Information from customers for the purposes of providing purchased dietary advice or meal plans and/or keeping a record of the Products and/or Services you have purchased from us.
This enables us to safely, appropriately and accurately provide our Services and assess the needs of our customer in the provision of our Services and to generally assist in optimising the quality of our service.
CONSENT:
By utilising our services, engaging us or registering your details on our Website, and/or using our Website or supplying information or documents to us or in any other way engaging in our Services, you explicitly and knowingly give your specific and informed consent to us collecting, using and disclosing your Personal Information (including Health Information) as specified in this Privacy Policy.
USE:
We may use any Personal Information collected (excluding Health Information) to deliver and provide our Services, manage and operate the Website, send you our newsletter, respond to and address feedback and complaints, liaise with third party service providers, develop new Services, or if needed, enforce our Terms and Conditions with you. For third-party service providers, we will use your Personal Information to communicate via email to provide Services, correspond regarding service-related provisions, and to pay invoices.
Unless you have opted out, you consent to us using your Personal Information (excluding Health Information) for our exclusive direct marketing purposes to inform of our survives. We may contact you via mail, phone, email, or SMS for marketing purposes. We will always provide you with the opportunity to opt out of receiving any future direct marketing communication and correspondence.
HEALTH INFORMATION
We comply with the Health Privacy Principles, GDPR, and professional conduct codes in the handling, collection, use and disclosure of all Health Information. We collect your Health Information:
• from our customers when they request dietetic consultations for the purpose of dietary and/or supplement advice, and blood test review and analysis, and/or purchase a meal plan or associated package;
• as necessary for the provision of our Services, in accordance with your consent, or as may be legally required, including by Court orders;
• directly from you or from someone you have authorised, (including a caregiver);
• with care, taking reasonable steps to ensure confidentiality of your information and any third parties this information is shared with are also required to maintain confidentiality in accordance with this Privacy Policy;
• with accuracy, acknowledging that you may request a copy of your Health Information that we hold at any time by contacting us at support@thefertilitysupplements.com.au. Should any inaccuracies be identified in our records, we will rectify these based on additional information you provide.
DISCLOSURE AND SHARING:
You explicitly consent that we may share your Personal Information (excluding Health Information) to third parties as necessary with purchasing our Services and with third party providers to assist us in delivering. our Services, and for our marketing intentions. We will only disclose Personal Information to additional third parties with your consent, or as legally authorised or permitted. Outside of Australia, some places may not have adequate data protection laws and may have different protection of Personal Information standards to Australia. We are committed to only using data processors who ensure adequate data protection measures in line with GDPR requirements and protect the rights of the data subject, and only to third parties who agree to comply with principles set out in this Privacy Policy.
DATA SECURITY, PROTECTION AND QUALITY:
We are committed to taking reasonable measures to protect your Personal Information we hold from misuse, loss , unauthorised access, interference, and modification, and to ensure it is accurate, complete and up-to-date when we collect, use or disclose it.
We have established procedures to monitor the security and safety of data as well as procedures in place for managing any data breaches, as well as notifying you and relevant authorities if your Personal Information is breached. To help us, please provide us with your correct information, and contact us if you believe the information we have about you is incorrect, incomplete, out of date or misleading (and we will take reasonable steps to amend the information). We may need to destroy or permanently de-identify information when it is no longer needed for its intended purpose, however we may retain and use de-identified information.
YOUR RIGHT TO BE FORGOTTEN
The right to erasure (the ‘right to be forgotten’) gives you the authority to require us to remove your Personal Information circumstantially, and/or return your Personal Information to you including, but not limited to it no longer been necessary for the purpose in which it was collected, or where you no longer provided consent and there are not other legal requirements for processing your personal data. If you would like your Personal Information to removed and/or returned to you please inform us by contacting us us at hello@thefertilitysupplements.com.au.
OUR WEBSITE
https://www.thefertilitysupplements.com.au
COOKIES:
We may use “cookies”, which store data on your computer through your web browser, allowing us to collect information and optimise your browsing experience. This is common practice for websites, as it helps to receive information such as if a compeer as accessed the website before.
If you decide to modify, disable or prevent cookies in your browser settings, this can affect our service and website from working properly. The information stood within a cookie is used to recognise you, enabling a more efficient service and the ability to monitor visitor activity and behaviour on our website.
When ads are shown on our website (if any), third-party advertisers or ad servers may use cookies. The use of these cookies is governed by their own privacy policy, and is not subject to this Privacy Policy.
ACCESS, CORRECTION AND COMPLAINTS:
You have the right to request access to, and obtain, a copy of any Personal Information we hold about you, including any Health Information, except were legally restricted. If you have any concerns or complaints about your Personal Information management, please communicate this with us. You can submit any requests or concerns via email to hello@thefertlitysupplements.com.au. If there are any inaccuracies in ur records, or if you would like to make amendments to your Personal Information, we will make these changes based on the new details you provide.
TRANSFER IN CERTAIN CIRCUMSTANCES:
If there is a sale, merger, consolidation, change in management, significant assets transfer, reorganisation or liquidation, we reserve the right to transfer, sell or assign collected Personal Information relevant third parties, upholding the protections of this Privacy Policy.
CHANGES TO THIS PRIVACY POLICY:
This Privacy Policy is incorporated into our Terms and Conditions and therefore forms and integral part of the agreement between you and us, as a client or a third-party service provider. We reserve the right to amend this Privacy Policy at our discretion, either partially or entirely, at any time. If any changes are made to this Privacy Policy, these will be effective immediately upon upon updating the revised policy on our website https://www.thefertilitysupplements.com.au. Depending on the significance of the changes, we may notify you of any changes on the homepage of our website https://www.thefertilitysupplements.com.au or via email (if we have your contact details). With ongoing use go the Website and accessing our services ager these changes, you are accepting the revised terms. If you do not agree with any aspect of the Privacy Policy, as updated at any time, partially or entirely, you must cease using the website and immediately notify us prior to receive ay further services from us.
CONTACT US:
If you have any inquiries about this Privacy Policy, or if you would like to request access to your Personal Information, correct or update you details or inform us of any privacy concerns you may have, please contact us at hello@thefertilitysupplements.com.au
If you would like more information on your privacy rights you can visit: www.privacy.gov.au.